Terms of Business

1. Who we are

Sunshine Valets is the trading name of Samuel Quick, a sole trader, based in Porthleven, Cornwall.

• Address for correspondence: Sunshine Valets, c/o RR Coatings, Trannick Mill Ind Est, Coverack Bridges, Helston, Cornwall, TR13 0SW
• Email: hello@sunshinevalets.co.uk
• Website: sunshinevalets.co.uk
• Bookings are made online through our booking calendar at sunshine-valets.booking.getautomate.io. We do not take bookings by phone.

2. Our services

We provide mobile valeting and detailing at your home, workplace or another agreed location, and selected services at our detailing studio near Helston. Each package, what it includes, how long it takes and any eligibility rules are shown on its page in our booking calendar. Those package details form part of your booking.

3. Prices

• Prices are set by package and vehicle size (Small, Medium, Large and Extra Large). Website prices are starting prices for a Small vehicle. The full price for your vehicle size, including any add-ons, is shown before you pay.
• We do not charge travel or area surcharges for bookings made through our booking calendar.
• Add-ons are optional, priced individually, and only available on the packages they are listed against.
• If the vehicle size or condition is materially different from what was booked, we will explain any change in price and agree it with you before carrying out the work (see section 11).
• Some jobs are priced by quote instead. We base each quote on the details and photos you send, and the quote shows the price and how you pay before you book. A quote is valid for 14 days from when we send it. If the vehicle's condition on the day is materially different from what you described or showed us, we will agree any change with you before starting, or you can cancel and we will refund any payment for that booking in full.

4. Booking and payment

• Every booking needs a payment at checkout: a deposit, or the full price for the Maintenance Club. The amount due now, and the amount due on the day, are shown before you confirm. For quoted jobs, your quote sets out the deposit or full price.
• Your booking is confirmed once that payment has been made and you receive our booking confirmation email.
• Any balance is due on completion of the work unless we have agreed otherwise in writing.

5. Your right to cancel (14 days)

Because you book online or away from our premises, you have a legal right to cancel your booking within 14 days of the day you make it, without giving a reason.

• To cancel, email hello@sunshinevalets.co.uk with your name, booking date and the words 'I wish to cancel my booking'. You can use the model cancellation form at the end of these terms, but you do not have to.
• If you cancel within the 14 days and before any work has started, we will refund everything you have paid within 14 days of your cancellation, using the same payment method.
• If your appointment falls within the 14-day period, booking it confirms that you are asking us to start the work before the 14 days end. This is stated at checkout. If you then cancel after work has started, you will pay a proportionate amount for the work already carried out.
• Once the work has been fully completed at your request within the 14 days, you lose the right to cancel.
• Nothing in these terms affects your statutory rights.

6. Cancelling or moving an appointment

Outside the 14-day period in section 5, an appointment is time we have kept free for you and can't offer to anyone else.

• Payments taken at booking (deposits, and the full price for the Maintenance Club) are non-refundable and can't be moved to another date, however much notice you give.
• To move an appointment, please cancel it and make a new booking with a new payment.
• If you miss the appointment, or the vehicle isn't available or we can't access it, the full price of the booking may be charged. Any balance will be invoiced (see section 21).
• This section doesn't apply where we cancel or move the appointment (section 8) or the weather stops the work (section 16), and it doesn't affect your rights under section 5 or your statutory rights.

7. Transferring a booking

Within 48 hours of making your booking, you can transfer the appointment to another named person. The new location and vehicle must be suitable for the package booked, and any difference in vehicle size will be reflected in the price.

8. If we need to cancel or rearrange

Occasionally events outside our reasonable control, such as severe weather, unsafe working conditions, major traffic disruption, equipment failure or the actions of third parties, may stop us completing your appointment as planned. We will contact you as soon as possible and offer you a new date within 14 days of the original appointment. If we can't, or none of the dates we offer suit you, we will refund your payment in full. We will never keep your payment where the cancellation is our responsibility and no service has been provided.

9. Your location, water and power

• We need a safe, reasonably level space with room to set up and move around the vehicle. For insurance and safety reasons, we cannot work on main, busy, narrow or restricted roads, in pay and display car parks, or anywhere commercial work is not allowed.
• If your location has any of these issues, email us before booking and we will find another way, such as a different spot or our studio.
• We supply our own power from a petrol generator, which makes some noise. Tell us when booking if this may be a problem; mains power can be used by prior agreement.
• We carry our own water. Please tell us when booking whether there is an outside tap at the location. On longer bookings we may plan to use it, and we will confirm this before the appointment.
• We may decline to start or continue work where a location is unsafe or unsuitable. If the problem could reasonably have been identified beforehand, or facilities you agreed to provide are not available, section 6 may apply.

10. Studio bookings

• Studio packages are carried out at our detailing studio: Trannick Mill Ind Est, Coverack Bridges, Helston, TR13 0SW.
• Please drop your vehicle at the studio by 9am on the day of your booking, or the day before.
• Collection is arranged with you in person and will be on the evening the work is finished or the following day.
• We cannot store vehicles once the work is complete, so please make sure you can collect within that window.

11. Vehicle condition and additional work

Our prices assume the amount of work normally expected for the package and vehicle size booked. A heavily soiled vehicle will cost more, for example because of excessive sand or mud, heavy pet hair, mould, vomit or blood, food and drink contamination, staining, heavily soiled load areas or excessive rubbish or belongings. If we find this on the day, we will explain the extra time and cost and agree it with you before starting. We will never add charges without discussing them with you first.

Heavy pet hair (such as removal for allergy sufferers), biohazards, mould and bodily fluids are quoted individually rather than booked at a set price. Please request a quote through our website or booking page and add photos so we can give you a fair price before you book. Everyday pet hair is included in THE DEEP CLEAN.

12. Hazardous contamination

For health and safety reasons, we may refuse or stop work involving hazardous materials, needles, human or animal waste, significant biological contamination, severe mould or anything else we reasonably believe cannot be handled safely with our normal equipment and procedures. Where possible, we will explain the issue before starting.

13. Paintwork, existing damage and inspection

• We inspect the vehicle before starting and will point out any existing damage, such as chips, scratches, dents, cracked or loose trim, failing paint, previous repairs or worn interior surfaces. We may photograph it.
• Paint correction removes a very small amount of clear coat. Defect removal targets in each package are targets, not guarantees. Deep scratches, damage below the clear coat and some previous repairs may remain.
• Repainted, thin, poorly bonded or previously over-polished paint can react unpredictably. Where we measure or suspect this, we will tell you and agree how to proceed, which may mean reducing a defect rather than removing it.
• Please tell us about any known repairs, aftermarket wraps, paint protection film or fragile parts before we start.

14. Personal belongings

Please remove personal belongings, child seats and valuables before the appointment. We will take reasonable care with anything left in the vehicle, but we are not responsible for loose items that have not been removed.

15. Access to the vehicle

The vehicle must be available at the agreed place and time. Where keys are needed, someone must be available to hand them over, or another arrangement must be agreed in advance. If we cannot access the vehicle or start work because of circumstances within your control, this is treated as a missed appointment under section 6.

16. Weather and ceramic coatings

• Light or changeable weather can often be worked around. If conditions become unsafe or would stop us reaching the standard required, we will contact you and agree the best way forward, including rearranging at no cost to you.
• Ceramic coatings need dry, covered conditions while they cure. For mobile bookings that include a ceramic coating, a garage, carport or covered driveway is needed on site. If it is not available, we will offer a studio booking or a new date.
• After a ceramic coating, do not wash the vehicle for 7 days, and do not use automatic car washes for the life of the coating.

17. The Maintenance Club

• The Maintenance Club is for members only. To join, your vehicle must first have had an initial detailing package with us.
• Maintenance visits run every 4 weeks. Anything over a month between visits isn't maintenance, and the vehicle will need THE DEEP CLEAN before rejoining.
• If the vehicle arrives beyond maintenance condition, we will switch the booking to THE DEEP CLEAN or quote the correct service, and agree the price with you first. Maintenance pricing resumes once the vehicle is back to standard.
• Life happens, whether it's a muddy walk, a sick passenger or a spill. If the car needs more attention than usual, tell us before the visit so we can allow the time. If you don't, any extra time on the day will be charged, and we will agree it with you before we start.

18. NEW CAR FUTUREPROOF

NEW CAR FUTUREPROOF is for vehicles with 100 miles or less on the odometer. Reign ceramic coating is included. If the vehicle is over 100 miles, we will recommend the right correction and coating package instead.

19. Photos and video

We may photograph or film the vehicle before, during and after the work to record its condition and our work. We will only use images that show you, your home or your number plate in our marketing with your permission.

20. Our responsibility to you

• We will carry out the work with reasonable care and skill, as described in the package booked.
• If something is not right, tell us as soon as possible, ideally within 48 hours of completion, and we will put it right where we reasonably can at no extra cost.
• If we damage your vehicle or property through our negligence, we will pay for the repair or, at our option, arrange it.
• We are not responsible for losses that were not reasonably foreseeable, for existing faults we pointed out before starting, or for losses caused by events outside our reasonable control.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

21. Additional charges and outstanding balances

Any additional work or charge will be agreed with you before it is carried out. Where a balance remains after the appointment, we may invoice it to the name and email address given when booking, payable on the terms shown on the invoice. We may recover overdue amounts through the appropriate legal process.

22. Complaints

If you are unhappy with any part of our service, email hello@sunshinevalets.co.uk. We will acknowledge your complaint within 3 working days and aim to resolve it within 14 days.

23. Your information

We use the information you give us to arrange and carry out your booking, as explained in our Privacy Policy at sunshinevalets.co.uk/privacy.

24. General

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or in your local courts if you live elsewhere in the UK. Nothing in these terms affects your statutory rights as a consumer.

Model cancellation form

Complete and return this form only if you wish to cancel your booking within the 14-day period.

• To: Sunshine Valets, c/o RR Coatings, Trannick Mill Ind Est, Coverack Bridges, Helston, Cornwall, TR13 0SW, hello@sunshinevalets.co.uk
• I hereby give notice that I cancel my contract for the following service:
• Booked on:
• Appointment date:
• Name:
• Address:
• Signature (only if this form is sent on paper):
• Date: